Previous incidents

January 2024
Jan 24, 2024
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Jan 27, 2024 at 9:58am UTC

Stability has continued overnight and we are happy we have a solid connection again.

The team is continuing to monitor a very limited number of customers who may be experiencing a higher rate of errors and we will make adjustments accordingly to reduce these errors too.

8 previous updates
Jan 23, 2024
2 incidents

Elevated Vrbo API Errors

Downtime

Resolved Jan 23, 2024 at 8:24pm UTC

This incident has been resolved.

2 previous updates

Elevated Vrbo API Errors

Downtime

Resolved Jan 23, 2024 at 9:39am UTC

This incident has been resolved.

3 previous updates
Jan 22, 2024
1 incident

Elevated VRBO API errors

Downtime

Resolved Jan 23, 2024 at 1:15am UTC

A fix to work around the issues with the Vrbo API has been deployed and we are starting to see successful API calls being made again. We will continue to monitor this fix.

2 previous updates
Jan 20, 2024
1 incident

Intermittent Vrbo API Errors

Downtime

Resolved Jan 21, 2024 at 5:35pm UTC

The engineering team have finalised their work to stabilise the issues with the Vrbo API. We are now seeing continuously successful requests again and services returning to normal.

Thank you for your patience.

1 previous update
Jan 19, 2024
1 incident

Elevated VRBO errors

Downtime

Resolved Jan 19, 2024 at 11:29pm UTC

This incident has been resolved.

4 previous updates
Jan 10, 2024
1 incident

Degraded application performance

Downtime

Resolved Jan 11, 2024 at 1:12am UTC

This issue has been resolved.

2 previous updates
Jan 07, 2024
1 incident

Messages fail to be sent to Booking.com guests

Downtime

Resolved Jan 8, 2024 at 9:30am UTC

This incident has been resolved.

3 previous updates
Jan 06, 2024
1 incident

Trouble importing some Vrbo listings

Downtime

Resolved Jan 8, 2024 at 6:35pm UTC

This incident has been resolved.

4 previous updates
December 2023
Dec 25, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Dec 28, 2023 at 2:17pm UTC

This incident has been resolved.

2 previous updates
Dec 22, 2023
1 incident

Elevated Vrbo API Errors resulting in an inability to connect some Vrbo accounts

Downtime

Resolved Dec 22, 2023 at 8:25pm UTC

We have implemented work around for the errors we saw from the Vrbo API, and the incident has now been resolved. Hospitable users can now reconnect their VRBO accounts reliably.

2 previous updates
Dec 21, 2023
1 incident

Smartlock codes may be delayed.

Degraded

Resolved Dec 22, 2023 at 4:16am UTC

This issue has now been resolved.

3 previous updates
Dec 18, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Dec 18, 2023 at 11:47am UTC

This incident has been resolved.

2 previous updates
Dec 15, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Dec 15, 2023 at 4:26pm UTC

This incident has been resolved.

2 previous updates
Dec 04, 2023
1 incident

Elevated Vrbo API Errors

Downtime

Resolved Dec 4, 2023 at 11:31pm UTC

This incident has been resolved.

3 previous updates
November 2023
Nov 01, 2023
1 incident

Degraded calendar performance

Downtime

Resolved Nov 1, 2023 at 5:24pm UTC

We have cleared the backlog of updates from our Public API, this includes updates from dynamic pricing integrations - for example.

We are catching back up on updates from OTAs as part of our calendar sync feature and we catch up on changes we've missed over the next 4 hours.

Reminder that reservation sync, and double booking protection, were not impacted by this issue today.

3 previous updates