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Downtime

Scheduled messages not being generated and not sending, for Airbnb

Sep 14, 2023 at 1:44am UTC
Affected services
Inbox
Guest experience

Resolved
Sep 14, 2023 at 3:49am UTC

The backlog has been cleared and we are seeing no issues with the generation and sending of Airbnb scheduled messages at this time.

Updated
Sep 14, 2023 at 3:34am UTC

Due to the earlier networking issue a delay, and backlog, of scheduled messages occurred - for Airbnb in particular. We have now increased our capacity to process the backlog and we are working through it quickly.

Created
Sep 14, 2023 at 1:44am UTC

We are aware that some hosts are not seeing scheduled messages in the activity panel in conversations. Our engineers are currently investigating the issue.