Previous incidents
Networking connectivity issue
Resolved Sep 23 at 02:14pm CEST
We are no longer seeing this issue since September 23rd, 09:00 UTC. We will keep monitoring in case of any regression.
1 previous update
Airbnb connectivity issue
Resolved Sep 21 at 11:36am CEST
This incident has been resolved.
6 previous updates
Networking latency
Resolved Sep 18 at 03:00pm CEST
This incident has been resolved.
2 previous updates
Airbnb Authentication incident
Resolved Sep 12 at 03:09pm CEST
This incident has been resolved.
2 previous updates
Airbnb Authentication incident
Resolved Sep 11 at 02:00pm CEST
This incident has been resolved.
4 previous updates
Very high volume of requests to our public API impacting the availability of ...
Resolved Sep 02 at 02:32pm CEST
We are currently experiencing a temporary outage affecting our operations. Our development team is investigating the root cause of the issue.
Intermittent outage
Resolved Sep 02 at 11:45am CEST
This incident has been resolved.
1 previous update
Support communication is currently down.
Resolved Sep 01 at 06:17pm CEST
This incident has been resolved.
1 previous update
Web application down
Resolved Sep 01 at 12:28am CEST
We are currently investigating an outage of the web application.
Cloudflare incident affecting our operations
Resolved Aug 30 at 06:41pm CEST
This incident has been resolved.
3 previous updates
Elevated Airbnb API Errors
Resolved Aug 21 at 12:13am CEST
This incident has been resolved.
4 previous updates
Elevated Airbnb API Errors
Resolved Aug 16 at 03:49pm CEST
This incident has been resolved.
2 previous updates
Investigating database issues
Resolved Aug 11 at 07:32pm CEST
All scheduled and team messages that were due during the incident window were sent. The incident is now resolved.
4 previous updates
Missing Airbnb guest details
Resolved Jul 23 at 01:15pm CEST
All guest details have been populated on all conversations. The incident is now resolved.
5 previous updates
Web application is loading slowly
Resolved Jul 23 at 09:27am CEST
This incident has been resolved.
1 previous update
Metrics updates suspended
Resolved Jul 14 at 06:51pm CEST
This incident has been resolved.
1 previous update
Airbnb accounts disconnected
Resolved Jul 14 at 01:08pm CEST
Between 01:10 and 01:20 UTC, Airbnb experienced a global outage that affected our ability to receive messages and reservations, or to perform any operation interacting with Airbnb's services.
In addition, this outage has affected the authentication of some Airbnb accounts.
We recommend affected users to reconnect their Airbnb accounts to Smartbnb at the first opportunity on https://my.smartbnb.io/settings/accounts.
1 previous update
Messaging Temporarily Unavailable
Resolved Jul 13 at 05:48pm CEST
This incident has been resolved.
2 previous updates
Airbnb Authentication incident
Resolved Jul 12 at 02:28am CEST
This incident has been resolved.
4 previous updates
Metrics under maintenance
Resolved Jul 08 at 01:55am CEST
This incident has been resolved.
2 previous updates
Elevated Airbnb API Errors
Resolved Jul 01 at 11:53pm CEST
This incident has been resolved.
4 previous updates