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Downtime

Ongoing Network incident AWS

Oct 20 at 09:05pm CEST
Affected services
Airbnb.com API
Vrbo API
Booking.com API
Web application (my.hospitable.com)
Live chat & email support, product tours and support documentation
Inbox

Resolved
Oct 21 at 04:58am CEST

This has been resolved.

If you continue to see anything unexpected, please reach out to our support team (support@hospitable.com).

Updated
Oct 21 at 01:37am CEST

The AWS Global incident has been tagged as resolved and we are seeing stability on the impacts on the Hospitable systems while still working through a backlog of Vrbo calendar data updates.

Updated
Oct 21 at 12:32am CEST

We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates.

Updated
Oct 21 at 12:31am CEST

We are seeing stability across the systems again but we're still monitoring the impacts of the incident and working through a backlog of Vrbo calendar data updates.

Updated
Oct 20 at 10:48pm CEST

We are continuing to mitigate degraded performance and monitoring the global AWS (Amazon Web Services) incident.

Created
Oct 20 at 09:05pm CEST

Due to highly degraded performance on AWS we saw an increase in errors and network queues internally and with our partners. All OTA platforms (Airbnb, Vrbo, Booking.com) have been affected, which reported on the same issues with the AWS network.

You may experience delays in messaging to Airbnb, connecting to Vrbo channels, Booking.com reservation data, among other things.

We are also experiencing degraded performance in our Support AI Chat feature.

AWS outages affect multiple platforms globally. Support & Engineering are working to mitigate.