Back to overview
Downtime

Devices Page Unavailable

Oct 13 at 08:55am CEST
Affected services
Smartlocks

Resolved
Oct 13 at 04:29pm CEST

The issue has been confirmed resolved for all users.

Updated
Oct 13 at 03:37pm CEST

We are seeing recovery after a fix was deployed by our integration partner. We will continue monitoring to ensure full stability.

Updated
Oct 13 at 11:22am CEST

We’ve improved the reliability of the Devices page so it continues to load even if our third‑party device service is experiencing issues.

Some per-reservation details like all access codes and schedules may not fully display during a partner outage because those rely on live requests.

Created
Oct 13 at 08:55am CEST

We're currently experiencing an issue with our Devices page, due to an outage with our integration partner, Seam. You may be unable to view or manage your connected devices at this time.

This issue does not affect your scheduled messaging or code communications, which should continue to function normally. We’ll update this page as soon as Seam restores service.