This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified a solution and are working on implementing a fix.

We have identified an issue in relation with attaching pictures to messages.

We observe that Airbnb has been returning 500 errors on their end, preventing those pictures to be uploaded to a thread. As expected on our end, we proceed with posting the rest of the message. We have not identified any path to resolve this issue on our end, and are waiting for a resolution of this issue on Airbnb's side. In the meantime, we advise every Smartbnb host to post any images manually.